Privacy Policy

At AirNexa ("we," "our," or "us"), we value and respect the privacy of every traveler who visits our website or contacts our telephone reservation desks. This Privacy Policy outlines our practices regarding data collection, usage, call recording, and personal information protection.

1. Information We Collect

When you browse our landing page or speak with our travel concierge agents over the phone, we may collect the following categories of information:

• Contact & Passenger Details: Full legal names (matching government ID/passport), date of birth, gender, telephone number, mailing address, and email address.
• Travel Itinerary Preferences: Departure and arrival airports, flight dates, frequent flyer account numbers, seating and meal preferences, and special assistance requests.
• Payment & Billing Data: Credit or debit card number, expiration date, CVV security code, and billing address. Payment details are used solely to process airline ticket issuance and confirmed concierge service fees.
• Technical & Browsing Data: IP address, device type, browser user agent, referral URL, and interaction metrics with our click-to-call buttons.

2. Telephone Call Recording Disclosure

Notice: All telephone conversations conducted through our published toll-free reservation lines (including +1 855 748 0036) may be recorded and monitored for quality assurance, employee training, dispute resolution, and verbal transaction authorization. By placing a call to our numbers, you explicitly consent to the audio recording of the conversation.

3. Use of Cookies & Advertising Tracking

We utilize first-party and third-party cookies, Google Tag (gtag.js), conversion tracking scripts, and dynamic call tracking parameters (CallRail / Ringba). These technologies measure advertising efficiency on Google Ads, record click-to-call conversion milestones, and prevent duplicate clicks. You may configure your web browser to reject cookies; however, some site functionalities may be restricted.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We share data only in the following legitimate circumstances:

• Airline Carriers & Global Distribution Systems (GDS): To issue tickets, confirm reservations, and transmit passenger names to operating airlines and security screening agencies (e.g., TSA Secure Flight).
• Payment Gateways: Encrypted transmission to financial processors for billing verification.
• Legal Obligations: Compliance with subpoenas, court orders, or transportation security regulations.

5. Data Security & Storage

All electronic communications and payment processing conform to industry-standard 256-bit SSL/TLS encryption. Sensitive payment card records are handled strictly according to PCI-DSS compliance standards.

6. Your Rights & Opt-Out Preferences

Under applicable data privacy regulations (including CCPA for California residents and GDPR for European citizens), you have the right to request access to, correction of, or deletion of your personal records held by our agency.